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Virtual Hold Technology to show how companies bridge the gap between self and service-Live ORLANDO, FL – (Marketwire – 09/13/10) – Studies show that each customer interaction negative threatens customer loyalty, but companies sometimes forget that negative interactions that can occur before the client still speaks with an agent. In fact, a 2009 Consumer Reports survey found that wait in line was the biggest complaint seconds in dealing with customer service. Attendees at this week's quarter …
TMobile Customer Service Video