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Manage smartphone in the enterprise
Nowadays, the employees can work many places but they have less time to relax than before. However, the advantages which smartphone brings can reduce some difficulties for the Communicate and Technology administrators when their employees meet trouble. In contrast, they also get risk about private when the confidential data are brought.
Some Ring Central’s surveys show the importance of business attaches with smartphone. Over 83% of those people who join survey did not drink coffee morning before making a call. Nearly 80% said that smartphone devices are vital for them in work controlling.
Challenge
In many companies, especially in small companies – the staff always keeps the smartphone on hand and the IT department must decide how to integrate effectively such as BlackBerry smartphones, Android, iPhone and hand-mobile device Windows Mobile Infrastructure on the intranet company.
If you fail in the process of integration would mean losing the opportunity to convey the important features support for everyday tasks such as scheduling work and collaboration. However, this is also a disaster if sensitive data or customer privacy is lost.
Therefore, the management and provide centralized services for all phones is very difficult. Here are some current applications for managing smartphone.
Blackberry: BlackBerry Enterprise Server (BES) of the RIM allows the IT department controls the messaging system within the cell. However, this application is too complex and costly for small business. Recognizing this limitation, RIM has introduced other BES services for small businesses, such as BlackBerry Enterprise Server Express (find.pcworld.com/70177).
This free software download allows small companies deploy and manage up to 75 BlackBerry devices without additional software or licensing fees to support the user.
For rental server service, BES Express can support up to 2,000 BlackBerry devices but it also has some limitations: not compatible with IBM Lotus, Novell or Groupwise and cannot interact with services instant messaging such as AIM or Google Talk.
Windows Mobile: Microsoft Exchange has the basic features that IT managers need to deploy and manage smartphones with Windows Mobile. Exchange ActiveSync policies provide control tools for expanding IT administrators. ActiveSync can automatically provide access to Exchange e-mail and allow IT administrators to control applications that can run on smartphones.
To be able to effectively control, smaller companies can use Microsoft System Center Mobile Device Manager (MDM) in 2008 to manage devices using Windows Mobile 6.1 and 6.5. MDM also provides virtual private network (VPN) for mobile sources to help secure data and allows IT administrators to remotely delete data if the smartphone is stolen or lost.
iPhone: Apple has developed the necessary tools for small businesses to the simplified management and more focused. iPhone Configuration Utility 2.0 gives IT administrators the right tools, for example, they can use the utility to set the policy about passcode.
Android: Although the Android platform is still being completed, but the advantage is its open source operating system. The drawback is the tools and applications to support for deploying and managing devices using Android which has function very little focus. If your company uses Google Apps Premier Edition to manage e-mail and calendar, Android may be a necessary option.
Conclusion:
For small businesses, the employees use the smartphone category with many different platforms as well as problems, because managers must control the list of “complicated” on smartphone of each employee.
For safety management, companies should determine what their employees really need mobile access to treatment and should supply for those people with mobile devices for work. That way, if you miss the phone is lost; you can erase data remotely and reduce damage to a minimum.
IT managers should also set the mode to prevent a user does not have access to e-mail and other internal resources from the smartphone, only except where they are assigned the right to have access to critical data .
Or we can consider the same platform as a third-party Good Mobile Control (GMC) from Good for Enterprise. GMC offers IT managers the management tools, such as managing smartphone devices via mobile wave (over the air), can divide and comply with consistent security policy on mobile phones, and troubleshooting and support for end users with desktop applications for the iPhone, Android, Windows Mobile and other smartphone platforms.
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